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    Payment

    1. Hedeya accepts a variety of secure and trusted payment methods that vary depending on your preferred Choice. The standard available methods for your orders on Hedya.com are Cash On Delivery (COD) and Visa/Master card payments on delivery for offline payments, and MasterCard and Visa, for online payments.

    2. Hedeya.com guarantees your shopping experience to be totally secured, so that you never have to worry about your financial information safety.

    3. Hedeya Representative may contact you to confirm your credit card or Visa card details.

    4. All payments are in Egyptian Pounds, for credit cards denominated in any currency other than Egyptian pounds, your bank or Credit Card Company may charge foreign conversion fees and Hedeya is not responsible for those fees.

    5. Upon completing a transaction using the online payment, you will be presented with a confirmation screen verifying the transaction details you wish to process. It is your responsibility to verify that all transaction information and other details are correct. Hedeya shall have no liability for transactions which are incorrect as a result of inaccurate data entry in the course of the use of the online payment Services or for loss of data or information caused by factors beyond the Hedeya's control.
    6. We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency)”.

    Returns

    1. Hedeya offers a managed returns process to simplify returns for buyers. With the Hedeya returns process, If the buyer returns an item, Hedeya will give in Return a Voucher with the amount paid by the buyer Minus the Shipping fees Also minus Banking fees in case of online payment or payment through POS and We have the right to charge you for any other direct costs incurred in collecting the product/s and we may deduct these from any sums owed to you.

    2. We'll issue a voucher with the original purchase price (less any discounts we applied at the time of your purchase) for the product/s.

    3. Hedeya will not accept returns if the item purchased was damaged, used or if the item packing is damaged or torn or if anything is missing from package or if not in the original status.

    4. Hedeya will offer No refund for Delivery service.

    5. Hedeya will accept returns matching the above conditions within 14 days of purchase date.

    6. Hedeya will only return an item Purchased from our store when matching the above conditions, only and only if the buyer present the payment receipt or receiving receipt that proves the item was bought from our store and the item shall have Hedeya barcode Sticker on the package.

    7. You'll need to take reasonable care of the products until they're returned or collected by us.

     

    Canceling An Order

    1. If you decide to cancel your order, please note that this will be done before the order is shipped or delivered to the shipping company, in such case only bank incurred fees will be deducted from the amount paid.

    2. If you decide to cancel your order after it was delivered to shipping company or after it was shipped, please note that You'll be responsible for the cost of returning the products (including any additional items sent with your product any free gifts or giveaways from Hedeya ).
    3. Refunds will be done only through the Original Mode of Payment.


    Notes

    • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
    • United Arab of Emirates is our country of domicile.
    • Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
    • If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. 
    • The cardholder must retain a copy of transaction records and Merchant policies and rules.